FAQ image of mini hand moisturizer

Have a question?

ORDERS

How do I place an order?

After clicking on the product page, select the size (if there is an option), and click the ADD TO CART button whenever you see a product you'd like to purchase. At any time, click the bag icon on the top right of the screen to see what items you've selected. When you're ready to checkout, simply click the bag and follow the checkout path. If at any point you need any help, please e-mail us at support@hempz.com and we'll respond within 24 hours.

I’m looking for something in particular. How can I find it?

Simply click the magnifying glass in the top right hand corner and type in the desired item. You can also look by using the navigation along the top of the page. On a desktop computer, this navigation can be accessed by hovering over NEW & LIMITED EDITION, BODY, HAIR, FACE, CBD, or SHOP BY SCENT. Click on the hamburger nav in the upper left hand corner of a mobile or tablet device to access the navigation. If you need more assistance, please email us at support@hempz.com.

Can I use more than one payment method to pay for an order?

Not at this time.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, and Apple Pay.

Can I order by telephone?

Not at this time.

Did my order go through?

You'll receive an e-mail confirmation once your order has gone through. A business day or two later, you’ll receive a shipping confirmation email with a tracking number.

If for any reason we are unable to fulfill your order, we will contact you via e-mail to resolve the issue to your satisfaction.

Where is my order? Can I track it?

Yes! Once your order has shipped, we will send you an order confirmation email that contains a tracking number. Just click that number for specific details regarding your order's delivery.

Is it safe to use my credit card at Hempz.com?

Yes. We take your privacy very seriously and ensure that your purchase is secure. We do not store your credit card or payment information on our servers; therefore, they are protected from any breach of security on Hempz.com. We partner with Digipay for payment processing. Their data vault exceeds PCI DSS best practices.

Can I change or cancel my order once it's been placed?

We cannot modify or cancel an order once it has been placed.

Is there a limit to the number of items I can order?

Yes. You can only buy twelve of the same item, with the exception of our hand sanitizer, which is limited to one per customer due to high demand.

Items sold on Hempz.com are for individual, personal use and not intended to be resold.

If you would like to order more than 12 of a specific item, please contact us support@hempz.com.

May I buy a gift card online?

Not at this time.

Do you have any discounts or sales? 

We don't currently have a promotion running, but sign up for our newsletter at the bottom right of this page (and check the site often) to be the first to know!

I would love to sell your products! Are your products available to purchase wholesale?

Distributors or multi-location businesses: Please email your business name and contact information with this request to wholesale@hempz.com. Our business development team will then reach out if pursuing new accounts.

Single-location salons and stylists: Our products are available through several retailers that cater exclusively to salon professionals, including Saloncentrics and Cosmoprof Beauty.

SHIPPING AND RETURNS

PRODUCTS

Are your products vegan?

Our products are vegan, cruelty free, THC free, gluten-free, and paraben-free. We formulate all our products with non-toxic, plant-based ingredients, including pomegranate extract and coconut oil.

Will your products make me high?

No. We use hemp seed oil and extracts without any tetrahydrocannabinol (THC), the consciousness-altering compound in marijuana. So you can safely use our products on people of all ages who want healthy and hydrated skin and hair. Read more about how we use hemp here.

Will your CBD skincare make me high?

CBD stands for cannabidiol, one of many compounds found in cannabis. Unlike THC, the compound that produces the high from marijuana, CBD doesn’t cause any mind-bending effects. But CBD is anti-inflammatory, so it acts as a soother in skin and body care formulas.

CBD comes in a few forms. The one that Hempz uses is CBD isolate, which is purified CBD with nothing else. It’s clean, uncontaminated, and odorless. Read more about our CBD collection.

How much alcohol does your hand sanitizer have?

Our hand sanitizer has 63% ethanol alcohol, which kills 99.99% of germs and exceeds the amount recommended by the CDC.

In addition, our hand sanitizer also moisturizes with hemp seed and coconut oils, rich mango seed butter, and an essential extract blend. It also helps keep skin firm and toned with an anti-aging apple fruit extract.

Shop the hand sanitizer now

Can I get a sample of your products?

We don't offer samples, but we do offer smaller sizes of many of our most popular products.

How can I check if a product has a certain ingredient?

On each of the product pages, there is a list of all the ingredients in that specific item. Scroll down to where you see + ALL INGREDIENTS and click the PLUS sign. The section will expand and show all the ingredients.

I love the way your products smell! Can I see a list of all the scents you offer?

We like stuff that smells good too! Explore our scents here.

I love your scents but my sensitive skin prefers fragrance-free products. Do you offer these?

Will your products help me with my skin’s specific condition?

Our products have been of help to many people who suffer from eczema and other skin ailments. However, please speak to your doctor for advice regarding a medical condition.

Where can I buy Hempz pet products?

Our pet products are available at PetSmart.

The pump on my lotion or hair product won't open, or has stopped working. 

Please follow the below steps if your pump performance isn’t its best, or if it stops working.

• Check to see if there is a clog in the opening at the end of the pump. If there is, place the pump under hot water for 20 seconds, and then remove the clog using a toothpick or a needle.


If there isn’t a clog in the opening, please:

• Remove the pump from the bottle, and wipe the excess lotion off the tube using a paper towel.

• Submerge the pump in hot water for one minute, and then begin pumping to clear out the pump itself. If this fails, soak the pump overnight and repeat the last step.

IF YOUR PUMP WON’T OPEN

The trick is to make sure that the screw cap is tightened down all the way on the bottle. This will prevent the small circular disc directly under the pump itself from spinning. As long as that disc is locked in position, the pump itself should unlock when twisted. You can also help hold the disc in position with your thumb to keep it from spinning.

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