Where does Hempz ship to?
We ship to the 48 contiguous states, as well as Washington, D.C.
At this time, we are not shipping outside of the United States.
What shipping carrier do you use?
We ship via UPS SurePost. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.
What are your shipping rates and times?
PLEASE NOTE: Due to unexpected winter weather, orders may be delayed by a few days.
| Order Amount |
Shipping Charge
|
Shipping Method
|
Delivery Time
|
| Over $35* |
Free |
Standard |
3 to 21 business days** |
| Under $35 |
$7.99 |
Standard |
3 to 21 business days** |
| Any amount |
$30 |
Second business day |
3 to 4 business days** |
| Any amount |
$40 |
Next business day |
2 to 3 business days** |
* Your order must total $35 before taxes and after all discounts are applied to qualify for free shipping.
** Delivery estimates begin two to three business day after your order has been received. The estimated delivery times may differ based on your specific shipping address and the items purchased.
Delivery dates are estimates; they do not include processing and shipping carrier delays. Business days do not include weekends or holidays.
Once your order has shipped, you'll receive a shipping confirmation email with a tracking number that will allow you to track your delivery.
The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?
Please reach out to the carrier for information regarding the delivery. When contacting them, please provide the tracking number sent in your shipping confirmation email so that they may better assist you.
Hempz is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. When inputting a shipping address, please enter one that is both safe and accurate to ensure your package arrives.
What forms of payment do you accept?
Hempz.com accepts Visa, Mastercard, American Express, and Discover credit cards as payment for purchases made on our website.
What is your return policy?
We want you to be 100% satisfied with your Hempz.com purchase. If you are dissatisfied with a product, we will gladly accept a return for items bought on Hempz.com within 30 days of your purchase.
To return a product purchased at Hempz.com, please follow the below steps.
Email us at support@hempz.com
Include the order number (found on your order confirmation email) in the subject line
Include a brief description of why you're returning the product
We will credit your account for the original purchase amount (minus any additional shipping charges) once we determine that your order is eligible for return.
PLEASE NOTE: All sales of permanently marked down items are final sale. These items cannot be exchanged, refunded, or returned.
Do I need a receipt to return my purchase?
No—you just need your order number. You will find it on the order confirmation email you received after purchasing from us.
If you can’t find your order number, please contact customer service at support@hempz.com.
Is there a time limit on accepting returns?
Yes, returns must be requested by emailing support@hempz.com within 30 days of the original purchase.
Will you accept returns for items purchased at other retailers?
No. Hempz cannot accept returns for items purchased from retailers other than Hempz.com including hair salons, e-commerce sites other than Hempz.com, and unauthorized retailers. These items must be returned to the original place of purchase, in accordance with the return policies of the originating retailer.
